Treating Customers Fairly
At ALL IPO we embrace the culture of treating customers fairly in all areas of our business and strive to ensure that all of our customers receive fair treatment.
It is important to us that we are aware of any issues that our customers may have about our service. These issues maybe in relation to:
- Our account opening process
- The information supplied on our website
- The clarity and completeness of the information provided in relation to our products and services
- Managing your account
- Efficiency of our Customer Service
- Any aspect of our services where you may feel we are not delivering to the standard your would expect of us
Client retention and satisfaction are our main objectives and we strive to give you the very highest level of professional service and support that you expect and deserve. If you have any issues you would like to raise related to the above or to any other aspect of your relationship with ALL IPO, we would like to hear from you and so that we can correct or improve any areas where we do not meet your expectations.
To help us improve we have a dedicated TCF Officer who you can contact directly by sending an email to tcf@allipo.com
